From Monday 16th September we are changing our Quickbooks support telephone line to a voicemail ring back service. You will still be able to select option one for Quickbooks support when calling our office, you will then be able to leave a message with brief details of your Quickbooks query. Messages will be sent to a member of our team and for queries received before 12pm, we will aim to respond during the same day, for queries after 12pm we will respond on the next working day.
Support queries will be dealt with on a first come, first served basis except for clients new to Quickbooks who in the first three months of using the system will be given priority during that time. Our email support for Quickbooks queries still remains and you can email firstname.lastname@example.org – response times will be as for calls above.
Please be assured those using our support line will continue to receive an excellent and prompt service from our support team including Charlotte and Hannah. Our Quickbooks support has been very popular and the change we are making will enable us to manage the queries that come through better. In addition there is Quickbooks support line, who can be contacted on 0808 234 5337, open 8am until 7pm (Monday to Friday) which is free to use, if you need a more urgent response. There are also several useful help articles that can be found here.