The basis of our relationship
To be effective, we believe that professional relationships need to be based on mutual trust, mutual support, mutual respect and mutual integrity.
As a result we only work with clients who share our belief in the importance of these four factors. In practice that means that:
We will always…
do everything in our power to:
Keep you fully informed about what’s happening on your affairs, and complete every task on or ahead of time – so that you never have to chase us.
Operate on the principle that a problem isn’t solved, or a piece of work finished, until you are 100% delighted.
Offer you inspiration and focus to maximise the potential in your business and make a positive difference.
Reply to every telephone message the day you call us when the messages are left before midday or the next working day if not.
Reply to every email within 48 hours of us receiving it.
Maintain the high standards of integrity, honesty, openness, professionalism and confidentiality that you rightly expect from us.
Refer our contacts to you where we believe they could benefit from your products and services.
Always be on the lookout for new innovative solutions and ideas that could help you to build an even more successful business and achieve your business goals.
And do what we say we are going to do, when we say we are going to do it.
You will always…
do everything in our power to:
Maintain the high standards of integrity, honesty and openness that we rightly expect from each other.
Pay our fees on a monthly direct debit agreed in advance – where work falls outside of the original agreement fees will be agreed in advance and payment will be made within 30 days of invoice.
Tell us immediately if we do anything that you are in any way unhappy with.
Provide us with any information and answers we need to carry out our work – within the mutually agreed timescales.